Support for your hosting services.
Have a general question? Thinking about switching providers? Send us a message using the form below.
For account-specific support,
technical service issues, or billing help, log in to your account and open a support request.
How support works
A simple path to get help fast, with the right context.
Start with a message or support request
Use the contact form for general questions. Customers should log in to their account for billing, account-specific, or technical service issues.
We review the issue with context
Support requests keep your service details, account history, and conversation in one place so we can respond clearly.
Most issues are resolved in writing
We handle most support directly through the request so you have a clear record of what was done and what to do next.
What support includes
Hosting support is focused on keeping your services reliable, secure, and working as expected. Website design, content, SEO, and custom development are separate services.
Included with hosting support
- Hosting and server issues
- Website outages
- SSL certificate issues
- Backup questions and restores
- Email routing and mailbox setup
- Domain and DNS issues
- Billing and account questions
Quoted separately
- Website design changes
- New page creation
- Writing or editing website copy
- SEO consulting
- Custom development
- Third-party plugin or software fixes
- Marketing strategy
What needs urgent attention?
Urgent support is for problems that stop your business website or email from working.
Your website is down
- Your website will not load at all
- Customers cannot reach your website
- Your website shows a serious security warning
Your email has stopped working
- No one at your business can send or receive email
- Email for your whole business is not working
- Important business email is completely blocked
Your account may not be safe
- You think someone else accessed your account
- You see changes you did not make
- Your website or email may have been compromised
Password resets, billing updates, help setting up a new device, website changes, content edits, and general questions are handled during regular support hours.
When and how we help
Support requests can be sent anytime. Non-urgent requests are reviewed during regular business hours.
Regular support hours
- Monday–Friday, 9:00am–5:00pm Eastern Time
- Best for billing, account questions, setup questions, and general support
- You can submit a support request anytime
Major service problems
- We monitor our web hosting systems for serious issues
- Problems affecting websites or email are prioritized
- Restoring service is handled as quickly as reasonably possible
How to contact us
- Customers should open a support request from their account
- New visitors can use the contact form for general questions
- If a live conversation is needed, we will schedule one with you
Not a customer yet?
Have a question before signing up? Send us a message and we’ll point you toward the web hosting option that fits your business.